Hagåtña, Guam – The Leon Guerrero-Tenorio Administration is proud to announce the anticipated launch of the Guam Fire Department’s (GFD) Next Generation-911 System on Wednesday, May 10, 2023. To mark the occasion, a ribbon cutting and soft opening ceremony was held today at GFD’s 911 Communications Center at the DNA building in Hagåtña. 

“Our administration has taken the initiative and made investments to address public safety from a sustainable standpoint, and the launch of the new 911 system builds on these long efforts,” said Governor Lou Leon Guerrero. “This state-of-the-art system puts lifesaving capabilities in the hands of those in distress and assisting others in distress. With texting options, satellite tracking, and more, we can expect an advanced caliber of law enforcement and emergency response.”

“Our island’s new 911 system contributes to the groundbreaking capabilities we’ve secured for our emergency responders and enhances the accessibility and efficiency of emergency services,” said Lt. Governor Josh Tenorio. “Early in our administration, we restored the 911 fund and ensured the critical emergency services upon which our people rely remain strong. Whether it’s funding, facilities, or resources, we are committed to strengthening public safety for all.”

“As the Guam Fire Department’s 911 Communications Center and its emergency medical dispatchers embrace this new era of emergency response, we are grateful to our partnering vendor for working with us to address the unique needs of our island and people,” said Acting Fire Chief Joey San Nicolas. “We are confident that this system will help us sustain our critical response at the level that the people of Guam deserve.”

GFD’s 911 Communications Center provides around-the-clock, uninterrupted access to emergency services through Public Safety Answering Points (PSAP) by telephone and/or various communications systems staffed by nationally certified Emergency Medical Dispatchers who prioritize calls and ensure the proper asset is dispatched. The Center processes over 50,000 calls per year, with at least 17,000 requiring on-line emergency medical instruction.

To view today’s soft opening, visit facebook.com/govlouguam.


For more information, contact Nicolas R. Garrido, Fire Lieutenant, Guam Fire Department, at 671-988-6990 or nicolas.garrido@gfd.guam.gov

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