Hafa adai,

Our office provides you the notes of today’s progress report on service improvement in your government. Governor’s Chief of Staff Franklin P. Arriola also spoke at length about Governor Calvo’s Taiwan trade mission. You can watch the full briefing he gave at 5:30 p.m. today on PBS Channel 12. We are grateful to PBS for recording the briefing and broadcasting it for the benefit of those who are unable to attend these briefings and are interested in knowing what’s going on in the government.

Service Improvements in GovGuam

A Report by the Chief of Staff

April 23, 2012

1.    Governor’s Taiwan Trade Mission
Customer Service
Governor’s Office: Received 8 calls; resolved 2. (5 customer service complaints, 2 comments, and 1 information request)
Convenient Services
DPR: Contract finally set in place with K Cleaning Services for island wide restroom maintenance effective April 21, 2012.
Online Services
Website upgrades
GHS/OCD: Upgrading website to allow for access to on-island and off-island training. Adding calendar of upcoming trainings and events that are open to the public. Forms will be put on website for trainings.
GHS/OCD: Currently testing SMS texting capabilities from website to the public for notifications and updates of typhoons, tsunamis, and other disasters.
DPHSS: In initial phase of assessing the use and application of the Center for Disease Control and Prevention’s web-based National Electronic Disease Surveillance System (NEDSS). This system will improve disease reporting, investigation, and analysis to respond to outbreaks in a timely manner and mitigate spread in the community. Healthcare providers will be able to submit disease case reports electronically as mandated by law. Completion in at least 6 months.
GVB: Still in pre-design stage of upgrading website for easier use. Goal to launch in May 2012.
Spending Cuts
DPR: In January 2011, DPR had 74 workers, and now they have 49. They have not filled in the positions.
GHS/OCD: Maintaining operations with a 54 percent budget cut by FEMA. Budget grant went from $1.2M to $640,000, which was used to fund payroll, critical infrastructure, security and surveillance, public outreach, and other disaster programs.
Revenue Growth or Economic Impact
DPR: Collected $1,790 for park permits and burials.
DPR: Collected $2,284 in recreational facilities fees.
DPHSS: The department received $5,607 (+$2K increase from $3,668 last week) for health certificate issuances, and $343.33 for sanitary permit issuances. 374 Health certificates (decrease; -4), 3 sanitary permits (increase; +11), and 7 controlled substances registrations (increase; +6) were issued.
Programmatic Improvements
GHS/OCD: Safety Duty Officers are now coupled with seasoned management that will be responsible for overseeing all duty officers and ensuring that each shift has at least one fusion center Liaison Officer. Put into place so there is enough personnel to document and respond accordingly.
DPHSS: Regional Epidemiology and Laboratory Capacity Grantee Meeting and site visit with Center for Disease Control team. Discussed development of Guam’s disease surveillance system.
Community Partnerships
DPR: Discussing a MOA with Holiday Resort & Sa, JMSH LLC in revitalizing Matapang Beach Park. Will be working together to refurbish park structures, the sinking parking lot, and restroom services. Agreement should be finalized by June between all parties and Department of Land Management.
GVB: GVB GM Joann Camacho is in Malaysia for the annual Pacific Asia Travel Association meeting. She was nominated to the Executive Board.
DPR: Working with KEYSTONE REALTY, GUAM ARMY NATIONAL GUARD, and PROJECT DOG PARK in their Adopt-A-Park program. These organizations are responsible for upkeep and maintenance of parks they are assigned.
DPHSS: Immunization outreach — Guam Child Immunization Week.
·     Saturday April 28th, 2012
·     Agana Shopping Center, 2nd Floor
·     10am to 12pm, or while supplies last
·     Ages 0-18
·     Parent, or authorized adult, must bring child’s most current shot record.
UNSWORN DECLARATION: I hereby declare that the foregoing is true and correct to the best of my knowledge and belief, under penalty of perjury of the laws of Guam, this declaration being sworn and made in lieu of an affidavit pursuant to Title 6 Guam Code Annotated §4308, at the place and date identified herein.

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