On March 31, 2022, the Department of Revenue & Taxation (DRT) processed, and the Department of Administration (DOA) will mail checks, or pay by direct deposit, approximately 1,839 Tax Year 2021 and prior, totaling $6,630,319.01 income tax refunds. These represent payment of error-free returns filed on or before February 14, 2022.
Since 2013, the government of Guam has worked to pay income tax refunds within the six months ordered by the permanent injunction issued by District Court Judge Consuelo B. Marshal. The Leon Guerrero-Tenorio Administration recognized the need to get monies back into the hands of our people quicker than the six-month turnaround time. Even prior to the public health emergency in March 2020, the administration began in early 2019 to work to provide some structure to the refund payment process. This included the implementation of a refund release scheduling system as far out in advance as possible. This provided the public with more predictable timelines for receiving their refunds as work continued to close the gap for their actual payments by improving the overall fiscal health of our government.
The Administration also worked to improve the system of coordination between DRT and DOA to streamline the process, with a special focus on reducing the need for manual processing which dramatically improved efficiencies by increasing the number of returns filed online which shifted away from the labor-intensive manual process. Added to these efficiencies, the Leon Guerrero-Tenorio Administration launched a Check My Refund Tool so that taxpayers can check the status of their refunds at any time. In addition, taxpayers were given the option to receive refunds by direct deposit which also reduced labor and logistics costs for both the government and the taxpayer.
“Before all these improvements, tax refunds were largely unpredictable, and taxpayers were largely uninformed about when they can expect their money. The continued hard work of the DRT/DOA Team who have been instrumental in these achievements and their unwavering commitment to getting the people’s monies into their hands quicker played a huge part in this success story,” said Governor Lou Leon Guerrero. “The overall improvement of the fiscal health of our government, without which these refund timely payments would not have been possible, is just as important and noteworthy. Nearly eliminating the $83 million deficit the Administration inherited in less than 21 months since taking office is a proud accomplishment now etched in history in the FY2020 Audit. Deficit elimination at the same time that refunds are being paid on time is a combination never before seen.”
NOTE: Individuals receiving payment by direct deposit will see a $0 transaction in their bank account prior to receiving their refunds (pre-note). For more information or questions, contact the DRT Call Center at 635-1840/1841/7614/7651/1813. Due to high call volumes, DRT recommends utilizing the ‘Contact Us’ section on myguamtax.com or email firstname.lastname@example.org.